Table of Contents

 

Last Updated: March 17, 2025

 

1. Introduction

2. Copyright

3. Trademarks

4. Product Information

5. Color Information

6. Responsibility for your Content

7. Your Use of Content on the Sites and Limitation of Liability

8. Your Content Submissions

8a. Ratings and Reviews

9. Third Party Content and Third Party Sites

10. Mobile Services

11. Modification of Content

12. Reservation of Rights

13. Disclaimer of Warranties

14. Disclaimer of Liabilities

15. Indemnification

16. DMCA

17. Fraud Protection Program

18. Privacy

19. Waiver

20. English Language

21. Dispute Resolution

22. Legal Disputes; Class Action Waiver; Jury Trial Waiver

23. Choice of Law/Forum Selection

24. Severability

25. Notice to California Consumers

26. Tax Refunds Request

 

Terms of Use for Nuup Beauty

1. Introduction

These terms of use (“Terms of Use”) govern your access and use of all services and features on the sites owned and controlled by Nuup Beauty (“Nuup” or “Nuup Beauty”), including www.nuupbeauty.com and the Nuup Beauty mobile application, as well as your interaction with us in any other venues, platforms, or applications where these terms are posted or applicable. Accessing our services via various devices, these terms apply to all your activities on our sites, regardless from which device or form or method of access you use to interact with and access our sites.

Please be aware: These terms include a waiver for class action and jury trials detailed later under "Legal Disputes."

If you register an account with Nuup Beauty, certain parts of your account are private unless you opt to participate in our online community. The community aspect allows you to engage in discussions, post reviews, ask and answer questions, and interact through social features we provide.

By using our sites (the “Site” or the “Sites”), you agree to these Terms of Use, our Privacy Policy, and any applicable guidelines. If you do not agree, you should not use our services.

We also interact on third-party sites (“Third Party Sites”), including social media such as, but not limited to, Instagram, Facebook, X, and TikTok, where we may post content, invite feedback, or interact with you. These third-party sites have their own terms, which you should review separately.

Nuup Beauty reserves the right to modify these Terms of Use at any time, and such changes will be effective immediately upon posting the updated terms. We encourage you to review these Terms periodically to ensure that you are aware of any changes.

Nuup reserves the right to change or modify any of the terms and conditions contained in the Terms of Use, Guidelines and Rules from time to time at any time, without notice, and in its sole discretion. If Nuup decides to change these Terms of Use, Nuup will post a new version on the Sites and update the date set forth above. ANY CHANGES OR MODIFICATIONS TO THESE TERMS OF USE, GUIDELINES OR RULES WILL BE EFFECTIVE UPON POSTING OF THE REVISIONS. THE UPDATED TERMS OF USE WILL REPLACE THE PRIOR VERSION AND ARE APPLICABLE TO ANY FUTURE DISPUTES BETWEEN THE PARTIES, REGARDLESS OF WHEN THE DISPUTED INTERACTIONS AROSE. For this reason, you should frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Sites.

BY USING THE SITES, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS OF USE (INCLUDING THE CLASS ACTION AND JURY TRIAL WAIVERS BELOW), OUR PRIVACY POLICY AND OUR GUIDELINES AND RULES. IF YOU DO NOT AGREE WITH ANY OF THESE, YOU SHOULD NOT USE OUR SITES.

2. Copyright

All content on Nuup Beauty's sites, including texts, graphics, logos, images, audio, video clips and software, is the property of Nuup Beauty or its content suppliers and protected by US and international copyright laws. This content is provided for your personal, non-commercial use. Unauthorized use, reproduction, or distribution is strictly prohibited and may result in legal action. Permission is granted to electronically copy and to print in hard copy portions of the Sites for the sole purpose of placing an order with Nuup or using the Sites as a shopping resource. Any other use of materials on the Sites - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Nuup is strictly prohibited.

3. Trademarks

The trademarks, logos, and service marks displayed on Nuup Beauty sites are the property of Nuup Beauty or third parties. These trademarks may not be used without prior written permission from Nuup Beauty or the respective trademark owners.

4. Product Information

Nuup Beauty offers products that are available for order and delivery within the U.S., Mexico and select international markets. Our products are also potentially available through selected retail channels in various foreign markets. All prices on the Nuup Beauty website are quoted in U.S. Dollars and are valid and effective only within the U.S. and Mexico.

The information and materials presented on our sites are intended for personal, educational, or informational purposes only. While Nuup Beauty strives for accuracy, we do not guarantee that the product descriptions or other content is accurate, complete, reliable, current, or error-free. Please refer to the “About the Product” section on each product page for the most current product information. Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration or any other government agency, and the results reported, if any, may not necessarily occur in all individuals. Our products are not intended to diagnose, treat, cure, or prevent any condition or disease. If any minor uses products sold through Nuup Beauty, it should be only after a legal or parental guardian has reviewed the product information and discussed the product with the minor’s doctor.

Occasionally, we may provide summaries or highlights from product descriptions, customer reviews, or other information on our site. These may be generated with the help of artificial intelligence (AI) and are provided for convenience but are not exhaustive representations of the full product descriptions or reviews. We advise that users be aware of the limitations inherent in AI technology; AI-generated summaries may not capture all nuances and detailed insights. We encourage users to read full product descriptions and reviews where available, particularly when making purchasing decisions. Nuup does not guarantee the completeness or accuracy of the information presented in these summaries.

All products should be used in strict accordance with their provided instructions, precautions, and guidelines. Always check the ingredients of products to avoid potential allergic reactions. The use of our site is not meant to serve as a substitute for professional medical advice. Please consult your physician or health care provider regarding the use of any products or information obtained from our sites before using or relying on them. Nuup Beauty does not provide medical advice, and our sites are not a substitute for professional medical resources.Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Sites before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. Nuup does not give or intend to give any answers to medical related questions and these Sites do not replace any medical professional or medical resource. Nuup does not represent itself as a physician nor is this implied. No prescription medications or medical treatments are intentionally provided on the Sites. IF YOU ARE IN NEED OF MEDICAL ATTENTION, CALL 911 OR YOUR PHYSICIAN IMMEDIATELY.

NUUP Beauty Disclaimer: Sara Mizrahi Recommendations

Sara Mizrahi ("SARA") provides product recommendations through NUUP Beauty's brand channels based on general skin types and preferences. While SARA shares beauty insights and suggests products that may be suitable for various skin concerns, these recommendations should not be taken as medical advice. SARA is not a dermatologist or healthcare professional, and her suggestions are not a substitute for professional dermatological advice or consultations with skincare professionals.

SARA is an independent beauty influencer and is not employed by NUUP Beauty. Her recommendations represent her personal opinions based on her experience and product knowledge.

We strive to provide helpful information through our partnership with SARA, but NUUP Beauty does not guarantee the appropriateness or efficacy of any products suggested by SARA for your particular skin conditions or needs. It is important to review the ingredients of each product and consider any personal skin sensitivities or allergies you may have. Always consult with a dermatologist or qualified healthcare provider regarding any concerns about a product before use, especially if you have underlying skin conditions.

NUUP Beauty is not liable for any irritation, discomfort, allergic reactions, or adverse effects that may result from the use of products recommended by SARA. By following SARA's recommendations, you acknowledge and agree that you are responsible for assessing the suitability of the recommended products and that any reliance on her suggestions is strictly at your own risk.

Products sold through Nuup Beauty, including any samples we may provide, are for your personal use only: these Sites are solely online stores for specialty beauty products. Resale of products purchased from Nuup Beauty is strictly prohibited. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or products to be provided to you that may result in a violation of our Terms of Use, as determined at our sole discretion.

Where not prohibited by law, Nuup Beauty may limit the number of products available for purchase, and at times, may impose limits on purchases of particular brands or items.

Intimate Care Acknowledgment

You must be 18 years of age or older, or the age of majority in your jurisdiction, to purchase intimate care products from Nuup Beauty. By placing an order for these products, you confirm that you meet the legal age requirement. If we find that you are not legally eligible to order certain products, we reserve the right to cancel your order.

All shipments are packaged in neutral packaging to ensure privacy.

5. Color Information We have made every effort to display as accurately as possible the colors of our products that appear at the store. However, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be accurate.

 

6. Responsibility for Your Content You are solely responsible for all content that you upload, post, email, or otherwise transmit via or to Nuup Beauty’s websites, through any associated online community, or through other means of communication associated with our services. This includes all forms of content such as product ratings and reviews, questions and answers, data, profile details, documents, text, software, applications, music, sound, photographs, graphics, videos, messages, forum postings, comments, and other materials (collectively, "Content"). You must be a registered user of our sites and an active member of our community to submit Content.

 

Please note that “Content” does not include any data automatically collected from your mobile devices through hardware and software used to enhance your experience with Nuup Beauty. This may include, but is not limited to, technologies that interact with your mobile devices to provide a personalized shopping experience or to inform you of in-store offers and events. The handling and use of such data are governed by our Privacy Policy.

 

7. Use of Content and Limitation of Liability Nuup Beauty provides the Sites, along with all other applications and services on the Sites, strictly as platforms for user interaction. NuupBeauty is not liable for any statements, representations, or content provided by users on any public forum on the Sites or any Third Party Site. Content displayed on our platforms is for entertainment and informational purposes only and should not be relied upon as the sole basis for making significant decisions without consulting primary, more accurate, more complete, or more timely sources of information. Content created by users is not endorsed, supported, or verified by Nuup Beauty and may not reflect the views of Nuup Beauty.

 

By using the Sites or Third Party Sites, you understand that you may be exposed to content that might be offensive, indecent, or objectionable. Nuup Beauty is not liable for such content, and the risk of harm or damage from such content rests entirely with you. Under no circumstances will Nuup Beauty be liable for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, or otherwise transmitted via or to the Sites. This limitation of liability does not apply to New Jersey residents.

 

You are permitted to access the content on the Sites only as outlined in these Terms of Use and our Privacy Policy. You agree not to engage in the unauthorized use, copying, or distribution of any of the content, except as expressly permitted herein.

 

Furthermore, you agree not to circumvent, disable, or otherwise interfere with security-related features of the Site or features that prevent or restrict the use or copying of any content or enforce limitations on the use of the Site or the content therein. You shall not interfere with or disrupt the Sites, or servers or networks connected to the Sites, nor disobey any requirements, procedures, policies, or regulations of networks connected to the Sites, including using any device or software to bypass robot exclusion headers. Nuup Beauty reserves all rights not expressly granted in and to the content. In using the Sites, you must not disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users are able to type, or otherwise act in a manner that negatively affects other users' ability to engage in real-time exchanges.

 

8. Content Submissions By submitting content to Nuup Beauty, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, publish, reproduce, modify, adapt, translate, distribute, and display such content in any form.

 

By submitting Content to Nuup Beauty and participating in our Site, you agree to comply with the following Content Submission Requirements:

By submitting Content, you also grant Nuup Beauty, its affiliates, and its licensees a global, perpetual, non-exclusive, irrevocable, royalty-free, sublicensable, and transferable right to use, reproduce, distribute, create derivative works from, display, and perform the Content in any media formats through any media channels. This includes using your Content in advertising and promotional materials, linking to the ecommerce parts of Nuup Beauty's site to allow users to purchase the products depicted or discussed in your Content. This broad usage license is for any lawful purpose, including but not limited to, advertising, marketing, and promoting the goods and services offered by Nuup Beauty and its partners. This includes, but is not limited to, sharing your content, including any ratings, reviews, or responses (and/or any components thereof), with third-party brands whose products we sell, as well as with other third parties who distribute our products. It also includes adding links to your content on the ecommerce sections of NuupBeauty's websites and applications to allow users to "shop your look" and purchase products (including, without limitation, products that you depict, mention, or tag in your content, as well as other related products). This license will continue even if you stop using our site or your account is terminated.

 

Disclaimer: Nuup Beauty does not endorse any user-submitted Content and disclaims all liability related to such Content. Nuup Beauty reserves the right to remove any Content at our discretion.

 

Intellectual Property Development: If your Content includes ideas, suggestions, or proposals, Nuup Beauty is under no obligation of confidentiality nor are you entitled to compensation unless such arrangements are made in writing.

 

This clause ensures you are fully aware of your responsibilities and the scope of how your Content may be used while protecting your rights and maintaining transparency about the content’s use in Nuup Beauty's operations.

 

When you submit Content to Nuup Beauty’s platforms and/or Site and associated digital spaces, you also represent and warrant that your Content:

By submitting Content, you agree to abide by these standards to ensure a respectful and legally compliant interaction on Nuup Beauty’s digital platforms. Violations of these representations and warranties may result in content removal and possible termination of account access.

 

9. Third Party Content and Sites Nuup Beauty may present content from third parties ("Third Party Content"), or provide links to external websites ("Third Party Sites"), as a resource for those interested in this information. Nuup Beauty does not review, monitor, or control any Third Party Content or Third Party Sites and does not endorse, guarantee, or assume responsibility for their content, accuracy, or completeness. The inclusion of links to Third Party Content or Third Party Sites does not imply an endorsement or any association with these third parties by NuupBeauty.

Please be aware that Third Party Content and Third Party Sites are governed by their own terms and policies, and Nuup Beauty is not liable for any interactions or transactions you engage in with these external sites. You access and use these sites and content at your own risk. Third Party Content may include diverse materials such as product reviews, user ratings, Questions & Answers, and other materials originally posted on websites hosted by brands that Nuup Beauty might not officially carry or endorse.

 

10. Mobile Services Any mobile services provided by Nuup Beauty may be subject to charges by your carrier. You agree that we may communicate with you regarding Nuup Beauty and other entities by SMS, MMS, text message, or other electronic means to your mobile device and that certain information about your usage of the mobile services may be communicated to us.

 

11. Modification of Content Nuup Beauty reserves the right to modify, edit, reject, or remove any content at any time without prior notice. This includes content that violates our policies or is deemed inappropriate.

 

12. Reservation of Rights Nuup Beauty reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. Nuup may access, preserve and disclose your account information and Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to (i) comply with legal process; (ii) enforce these Terms of Use, (iii) respond to claims that any Content violates the rights of third parties, (iv) respond to your requests for customer service, or (v) protect the rights, property or personal safety of Nuup (and its employees), its users and the public.

 

13. Disclaimer of Warranties Nuup Beauty provides its websites, services, and community on an "AS-IS" basis and does not make any representations or warranties, either express or implied, regarding the operation of the websites, the accuracy, completeness, or reliability of the information, content, materials, or products included on the sites or as part of the community. To the fullest extent permitted by law, Nuup Beauty disclaims all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose, and non-infringement of intellectual property rights of third parties. Additionally, Nuup Beauty does not guarantee that the information accessible via its sites is up-to-date or error-free.

NUUP Beauty does not represent or warrant that the information accessible via the Sites or the Community is accurate, complete, or current. We are not responsible for any reactions, effects, or outcomes resulting from your use of any products suggested by "SARA" or found on our Sites. We provide recommendations based on general skin type information from third-party brands and are not substitutes for professional medical advice.

"SARA" offers suggestions based on the data you provide; but remember, we are not dermatologists or medical professionals. You should always consult with your healthcare provider about any concerns or questions related to your skin health and the suitability of any products before making changes to your skincare regimen.

Please be aware that some jurisdictions do not allow the exclusion of certain warranties, so the above exclusions may not fully apply to you. All information regarding prices and availability is subject to change without notice.

 

14. Disclaimer of Liabilities Nuup Beauty will not be liable for any damages of any kind arising out of or in connection with the use of the Sites or products purchased on the Site or Sites. This comprehensive limitation of liability applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive, or consequential damages, loss of data, income or profit, loss of or damage to property, and claims of third parties. This provision does not apply to New Jersey residents.

 

Nuup Beauty aims to provide a secure user environment, but does not offer a persistent log-in feature or mobile-specific features. Therefore, the associated risks of unauthorized access related to persistent log-in or biometric log-ins do not apply. We encourage you to maintain the security of your account by using strong passwords and changing them regularly.

While we do not control the functionality of third-party devices or software, including fingerprint access features or the security measures on your devices, we recommend that you review the terms of use and privacy policies of any mobile device or software manufacturers to understand how they handle your data and personal information.

 

If you choose to store your credit card information with Nuup Beauty for easier checkout, it is essential to protect access to your devices and account. Although Nuup Beauty does not offer a persistent log-in feature that keeps users signed in between sessions, we strongly recommend enabling security features such as passcode locks or biometric identification (like fingerprint or facial recognition) on your devices to help prevent unauthorized access.

 

By storing your payment information, you agree to take responsibility for securing your account and personal devices. Nuup Beauty is not responsible for any losses or damages resulting from unauthorized access to your account due to compromised device security. If you are not comfortable with this level of risk, please do not opt to store your payment information on our site.

Whether or not you choose to implement additional device security measures, it is your responsibility to safeguard against unauthorized access to your account. This disclaimer and limitation of liability apply to any and all potential losses or damages incurred due to unauthorized access to your device. If you do not agree to these terms, please refrain from storing your payment information on our platform.

 

15. Indemnification You agree to defend, indemnify, and hold harmless Nuup Beauty (and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations, and damages including reasonable legal fees, arising out of or related to: (a) your misuse of the Sites and any related services; (b) your breach of these Terms of Use; (c) any misrepresentation made by you, including but not limited to your representations and warranties set forth above regarding Content; (d) your violation of any laws or the rights of a third party (including, but not limited to, copyright, intellectual property, privacy, or other personal or proprietary rights); or (e) any content that you submit, post, transmit, or make available through the Sites and our services that causes damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your use of the Sites and services.

 

16. DMCA If you believe that your work or content has been copied in a way that constitutes copyright infringement and is accessible on our Sites, please notify Nuup Beauty's designated copyright agent using the information provided below. Your notice must include the following, as required by the Digital Millennium Copyright Act (DMCA):

Please direct your correspondence to Nuup Beauty's designated copyright agent at:

Nuup Beauty, Inc.
Legal Department
[Address]
[City, State, ZIP]
Email: legal@nuupbeauty.com
Phone: [Phone Number]

 

17. Fraud Protection Program Nuup Beauty reserves the right to refuse to process any order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

 

18. Privacy Your use of the Sites is subject to Nuup Beauty's Privacy Policy, which governs the processing of all personal data collected from you in connection with your purchase of products or services through the site.

 

Email Communications Agreement

By submitting your email address in connection with your account, you consent to Nuup Beauty and its third-party service providers using your email address to contact you regarding your Nuup Beauty account or any content you have submitted to the Sites, including our online features, or for other administrative purposes and any other purposes permitted or required by law. Detailed information on how Nuup Beauty collects and uses your personally identifiable information, including any information you provide during your interactions with the Sites, is available in our Privacy Policy.

 

19. Waiver The failure of Nuup Beauty to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.

 

20. English Language The parties have agreed that these Terms of Use and all documents related thereto be drawn up in English.

 

21. Dispute Resolution If a dispute arises between you and Nuup Beauty, we aim to provide you with a resolution that is efficient and cost effective through our customer service team. You can reach our customer service for any issue resolution by calling our dedicated support line or by sending an email to support@nuupbeauty.com.

Should our customer service team be unable to resolve your dispute, the procedures described in these Terms will guide the further resolution process.

Under the laws applicable, you and Nuup Beauty agree that any claim or cause of action arising out of or related to your use of the Sites and our Community must be filed within one (1) year after such claim or cause of action arose. If not filed within that period, such claim or cause of action will be permanently barred. This time limitation does not apply to residents of New Jersey.

 

22. Legal Disputes; Class Action Waiver; Jury Trial Waiver

IF YOU ARE A U.S. RESIDENT, PLEASE PAY CLOSE ATTENTION TO THIS SECTION AS IT SIGNIFICANTLY IMPACTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

 

Class Action Waiver: Each party agrees to waive any rights to participate in a class or collective action. You and Nuup Beauty agree that any claim or dispute between you will be resolved on an individual basis, and that any claims brought under these Terms of Use or related to our services must be brought in your individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

 

Jury Trial Waiver: By agreeing to these Terms of Use, you and Nuup Beauty acknowledge and agree to waive any rights to a trial by jury. This means that any dispute arising out of or related to your use of Nuup Beauty's services or these Terms would be resolved by a judge, not a jury.

These waivers promote a quicker and less formal means of resolution and reflect our preference for resolving disputes outside of court.

23. Choice of Law/Forum Selection These terms shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law. You further expressly consent and agree to submit to the exclusive jurisdiction and venue of a court of competent jurisdiction located in San Francisco County, California.

 

24. Severability The provisions of these Terms of Use are designed to be enforceable to the fullest extent permitted by law. Should any provision of these terms be deemed invalid, illegal, or unenforceable in any respect, such provision will be modified or restricted to the extent necessary to make it enforceable while preserving the intent of the terms. It is mutually understood and agreed that such modification or restriction may be made unilaterally by NuupBeauty, or, where necessary, by a court of competent jurisdiction.

 

If a particular provision cannot be made enforceable in any circumstance, it will be severed from these Terms of Use, but this will not affect the validity, legality, or enforceability of the remaining provisions.

 

25. Notice to Consumers Under California Civil Code Section 1789.3, California consumers have specific rights. The provider of the Sites is Nuup Beauty, located at [Your Business Address]. For any inquiries or complaints about our service, please send correspondence to the address above, email us at [Your Email Address] with "California 1789.3 Inquiry" in the subject line, or call us at [Your Business Phone Number].

 

California consumers may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs. Correspondence can be mailed to 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or you can call at 916-445-1254 or 1-800-952-5210.

 

26. Tax Refunds Details on how to handle tax refunds for products purchased through our online store will be outlined here, ensuring compliance with local laws and regulations.

To request a tax refund, please adhere to the following guidelines. Note that Nuup Beauty does not provide legal or tax advice. The acceptance or rejection of a claim does not constitute legal or tax advice. We recommend consulting with your tax advisor or your local or state taxing authority to determine your eligibility for a sales tax exemption.

 

BY CLICKING TO ACCEPT THIS AGREEMENT, YOU AGREE TO BE BOUND BY ALL TERMS OF THIS AGREEMENT, INCLUDING ALL TERMS INCORPORATED BY REFERENCE.

 

1. Application: Participation in the Tax Refund Program requires customers to sign in to their NuupBeauty.com account or proceed as a guest.

 

To access the Tax Refunds homepage, please click here.

 

You must submit valid tax-exempt documents corresponding to the mailing address where the goods will be shipped. Once your application is submitted, Nuup Beauty will review your documents and determine if your application is approved.

Please allow up to 10 business days for a decision. If your application is denied, you will receive an email with the reasons for denial. Applicants are allowed two attempts to apply for each tax exemption. After two denials, further applications for that exemption will not be accepted. Tax relief may also be available through your local or state taxing authority.

 

2.Limitations:
All tax exemption decisions are made at the sole but reasonable discretion of Nuup Beauty. We reserve the right to change or revoke a prior determination or approval at any time. Each purchase order must individually request a tax refund.

 

If approved, all refunds will be issued as online credit. For more information about online credit and refunds, please refer to our Terms of Use.

 

3.Representations and Warranties:

By participating in the Tax Refund Request Program, you affirm that all taxdocumentation/information provided is valid and accurately reflects your tax status. You agree to provide updated or supplementary information as necessary to maintain the accuracy of the documentation or information.

 

4.Privacy:
Nuup Beauty may collect personal information as needed to verify your tax-exempt status, used solely for validation and policy-related purposes. We will retain such information for seven years, in compliance with U.S. and Canadian tax laws. For more information on how we collect and use your personal information, please see the Nuup Beauty Privacy Policy.

 

5.Changes to Terms and Conditions:
Nuup Beauty reserves the right to modify these Terms and Conditions at any time at its solediscretion. All changes become effective immediately upon posting the updated Terms & Conditions Agreement on the NuupBeauty.com website. Your continued participation in the program after changes are posted signifies your acceptance of the new terms. Participation in this program is also subject to the comprehensive Terms of Use of Nuup Beauty.

 By making a purchase on our website, you agree to our terms and conditions. We encourage you to review them before completing your order.

 

PAYMENTS AND SHIPPING

Add the products you want to purchase to your shopping cart, the option comes within each product. In the shopping cart you will fill out your payment information and your shipping address. When filling out your shipping information, it is important to check that the address is complete and correct, since once the bill of lading is generated we will not be able to make changes.

Below we will present the payment options:

1. Through Paypal with your American Express, Master Card or Visa credit or debit card. We guarantee that your purchase is safe. Paypal supports all purchases processed by them.

2. By Kueski Pay:

Buy now, and pay in installments.

Choose Kueski Pay to purchase your products without the need for a credit card, choose the most convenient term for you at a personalized interest rate.

Steps to use KueskiPay:

Step 1: Fill your shopping cart.

Step 2: Select Kueski Pay as the payment method at checkout.

Step 3: Complete the form with your information, choose the term and review the conditions.

Step 4: If your credit was authorized, your order will be confirmed and will be shipped as soon as possible.

Step 5: Your purchase is secure, KueskiPay directly pays the purchase to Momiji.

Step 6: Pay on time in the term you chose.

You can check the details of your credit in your profile from www.kueski.com or contact support at support@kueski.com

DOMESTIC SHIPPING

We ship to the entire Mexican Republic through FedEx, DHL and in 99 minutes you can choose the one of your preference. Shipments take 5 to 7 business days to reach their final destination from the time they are delivered to the parcel.

The average delivery time of an order by Noop to the courier company will be 5 (five) to 7 (seven) business days counted from the day following the day on which the purchase was made, at which time The days of delivery by said courier company will begin to run, under the responsibility of the latter.

During high season and brand launches, the delivery time of an order from Noop to the courier company may be extended to up to 10 (ten) business days, due to high volume.

You can check the progress of your package with your tracking number which we provide in the shipping confirmation email at any time on the parcel's website.

If you place an order for more than $1,300 pesos, shipping is free. As long as they use the code.

LOCAL SHIPPING

(Metropolitan areas of CDMX and State of Mexico)

Local shipping is carried out for 99 minutes and applies to deliveries in CDMX and its metropolitan areas. Does not apply in areas outside the delivery area.

It is delivered to your home in 3 to 5 business days from when it is delivered to the parcel. You will receive a tracking number and SMS updates so you can stay on top of your package. The delivery person may call you by phone to facilitate the delivery. A person must be waiting to receive the order at the home.

If the order is not received, a second delivery attempt may be made. If a person is not found at the stipulated address, the customer must pick up their package at our warehouse.

PRE-ORDER

If you purchased a pre-order product, check the shipping date indicated on the product page. 

If you purchased more available products in addition to the pre-order product, the order will not be released until the pre-order product is back.

All of our shipments come in our distinctive packaging and include free samples. Noop Beauty supports all shipments and we make sure they reach their destination, as well as offering support with the packages we handle.

To check the status of your order, you can do so directly with your tracking number at: DHL, FedEx and 99 minutes. 

QUESTIONS ABOUT YOUR ORDER:

The official means of contact for any questions or clarifications about your purchase is noopbeauty@gmail.com (not social networks).

Write to us including your order number so we can help you with any questions or clarifications about your shipment.

Privacy Policy

Last Updated and Effective Date: September 30, 2025

This privacy policy outlines how Nuup Beauty, Inc. ("Nuup Beauty", "we", "us", or "our") collects, uses, discloses, and protects the personal information of our customers. It also details your rights and choices concerning your personal information, conforming to the laws applicable in the regions we operate.

1. What Our Privacy Policy Covers

This privacy policy addresses the handling of personal information by Nuup Beauty across both our digital and physical interactions within the United States, Mexico, and Canada. This includes personal information collected through our website, other associated websites, mobile sites, services, applications, platforms, and any other tools where our Terms of Use are referenced or where no separate Terms of Use are provided. This policy also extends to your interactions with us in our retail locations, any communications with our team, purchases made through third-party partners, engagements on social media platforms, and participation in Nuup Beauty events or programs.

We might provide specific privacy notices for certain activities, programs, or offerings which could supplement or clarify our privacy practices and offer you further choices concerning your personal information.

Additionally, our Sites may contain links to third-party websites and applications. Nuup Beauty does not govern the privacy practices of these third-party sites and applications, and we encourage you to review their privacy policies to understand how they collect and use your information.

2. What Personal Information We Collect

We collect various types of personal information based on your interaction with us, categorized as follows:

Basic Identifying Information
This includes your full name, alias, postal address, email address, phone number, date of birth, account name, signature, username, social media handles, and other similar identifiers.

Government-Issued Identifiers
We may collect identifiers such as your driver’s license number or other similar government-issued identification numbers.

Device Information and Other Unique Identifiers
This encompasses device identifiers, Internet Protocol (IP) addresses, cookies, beacons, pixel tags, mobile ad identifiers, and other similar technology-driven identifiers.

Internet or Other Network Activity
This includes your browsing history, search history, and information on your interaction with our websites, emails, or advertisements.

Geolocation Data
We collect data that helps determine your location, which can be provided manually by you or automatically through your device settings.

Payment Information
This includes details related to your credit or debit card numbers used during transactions.

Commercial Information
We collect information about the products or services you purchase, return, exchange, or consider, along with your preferences and activities relating to your membership in any NuupBeauty loyalty programs.

Physical Characteristics
If you choose to provide them, this could include your skin tone and type, hair color and type, eye color, and other related information for beauty profile customization.

Health and Medical Information
We might collect information regarding any skin conditions or medications you disclose during beauty consultations or when seeking recommendations for products suited to your health needs.

Demographic Data
This includes information such as your age, gender, race, ethnicity, potential income levels, and household details, some of which may correlate with protected classifications under U.S. state or federal laws.

User Content
This category includes any communications between you and Nuup Beauty, such as interactions on social media, as well as content like photographs, videos, personal stories, comments, and reviews that you might submit.

Audio and Visual Information
We may collect images, videos, and audio recordings, such as those from customer service calls, to ensure quality assurance.

Inferences
These are drawn from the analysis of the data listed above, helping us to personalize your experience and tailor our services to your preferences and needs.

Job Applicant Information
For those applying for a job, please review our Applicant Privacy Policy available at our website.

Sensitive Personal Information
Nuup Beauty collects sensitive personal information strictly within the confines of legal allowances or with your explicit consent. We do not use sensitive personal information to infer characteristics about you.

3. How We Collect Your Personal Information

We collect personal information about you from a variety of sources to provide and enhance our services at Nuup Beauty. Here’s how we gather information:

Directly from You
We collect information that you provide directly to us when you make a purchase, register an account or create a profile, participate in our loyalty programs, contact us, respond to surveys, make reservations for in-store or virtual services, RSVP to events, participate in promotional activities like sweepstakes or contests, apply for a job, or opt to receive our communications such as emails, text messages, and postal mailings.

Using Online Tracking Technologies and Automatic Data Collection Tools
As you navigate through our Sites, we collect information using technologies such as pixels, web beacons, software developer kits, and cookies. This information is gathered when you open our emails, interact with our advertisements, or visit our websites. More details on these technologies can be found in the section titled “Cookies and Similar Online Tracking Technologies.”

From Our Business Partners
We collaborate with various business partners who help us offer enhanced services. For example, if you engage with any Nuup Beauty integrated service at our partners' locations or through co-branded services, we may receive personal information related to your interactions such as identifying information and commercial data to ensure seamless service delivery.

From Social Media Platforms and Networks
If you interact with us on social media or utilize features provided by social media platforms (like Instagram, Facebook, Twitter), we collect information you share directly or indirectly through these platforms. We encourage you to review the privacy practices of these platforms to understand how they handle your information.

From Other Sources
We may obtain information about you from other sources, such as data analytics providers, marketing agencies, fraud prevention agencies, and other service providers. We also generate insights based on the aggregation and analysis of data collected from you and other customers.

4. Cookies and Similar Online Tracking Technologies

At Nuup Beauty, we utilize various online tracking technologies, such as cookies, pixels, web beacons, and software development kits, to collect information when you interact with our websites, mobile applications, or emails. These technologies help us enhance website security, prevent crashes, fix bugs, save your preferences, and support essential site functions.

Usage of Tracking Technologies for Analytics and Advertising
We collaborate with third-party partners and service providers, including advertising networks and analytics providers, who use these technologies on our Sites. This allows us to manage and display advertisements, tailor them to your interests, and send notifications about abandoned shopping carts, depending on your communication preferences. The advertisements you see can be personalized based on your browsing behavior and may appear on our Sites or in emails we send to you.

Opt-Out Options and Managing Preferences
In jurisdictions where such tracking is considered a "sale" or "sharing" of information, particularly for targeted advertising as defined under certain U.S. state laws, you have the option to opt out. You can manage your preferences through the 'Your Privacy Choices' section available at the bottom of our website or within the settings of our mobile applications.

For Google Analytics specifically, you can opt out by visiting tools.google.com/dlpage/gaoptoutto download the Google Analytics Opt-out Browser Add-on, or adjust your advertising preferences at adssettings.google.com.

Consent Management in Canada
For our Canadian users, we provide tools that allow you to manage the consent regarding the use of these tracking technologies. You can access these tools to adjust your settings accordingly, ensuring control over how your information is used. For further details on managing your rights and preferences, refer to the "Your Rights" section of our privacy policy.

By using our Sites, you acknowledge the use of these technologies as part of our efforts to provide a personalized shopping experience and improve our services. If you choose to opt out or restrict these technologies, please be aware that certain features of our websites may not function as intended.

5. How We Use Your Personal Information

At Nuup Beauty, we are dedicated to transparently managing and utilizing your personal information to enhance your experience with us. Here's how we utilize your personal information across different facets of our operations:

Providing Products and Services

We utilize your personal information to deliver and improve the products and services we offer. This includes fulfilling your orders, processing payments, sending order updates and receipts, managing returns, exchanges, and subscriptions. We also use your information to maintain your account and profile, which includes features like easy checkout and saving your transaction history and preferences. Moreover, we provide platforms for you to engage with us and other users, such as forums for discussions, reviews, and sharing experiences.

Types of Information Used:

Communicating With You

We use your personal information to communicate effectively with you, addressing your inquiries, feedback, and providing customer support. We aim to ensure you have all the necessary information regarding your interactions with us.

Administering Nuup Beauty Programs

Your information helps us administer and manage membership programs and services, like loyalty programs and exclusive member benefits. This includes verifying account setup, managing program communications, and tracking your benefits within these programs.

Marketing and Promotional Purposes

We leverage personal information to send you targeted marketing and promotional communications via emails, texts, or direct mail. These communications include alerts about new products, promotions, and invites to special events. We also use your information for advertising on social media and other platforms tailored to your interests.

Analytics and Personalization

We analyze the collected data to enhance our service offerings and understand customer preferences and usage patterns. This helps us personalize your experience, streamline our marketing strategies, and develop products and services that better meet your needs.

Security and Fraud Prevention

We are committed to safeguarding your personal information and use it to help detect and prevent potentially illegal activities, fraud, and security breaches, ensuring the protection of our operations and our customers.

Legal Obligations and Core Business Functions

We process your personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. It also supports our core business operations such as managing financial records, loss prevention, and ensuring the functionality and integrity of our online and physical presence.

For Job Applicants: If you're applying for a job with Nuup Beauty, your personal information will be used in accordance with our Applicant Privacy Policy, which can be reviewed here.

By engaging with Nuup Beauty, whether online, in-store, or through our mobile applications, you entrust us with your personal information. We are committed to using this information responsibly and for the enhancement of your experience with our brand.

6. How We Disclose Your Personal Information

At Nuup Beauty, we handle your personal information with transparency and care, ensuring it is used responsibly across various contexts to enhance your experience and our services. Here's how we may share your personal information:

Corporate Affiliates

We share personal information with our corporate affiliates—our parent company, sister companies, and subsidiaries. These affiliates may process your information on our behalf for purposes such as administering membership programs or as needed to deliver services you've requested, always under the same stringent privacy protections as our own.

Service Providers

Your personal information is disclosed to third-party service providers who support our business operations. These services include order fulfillment, package delivery, communication services like email and text messaging, payment processing, fraud prevention, customer data analysis, marketing assistance, and customer service activities.

Business Partners

We collaborate with business partners to offer you joint products, services, or promotions. For instance, if you engage with our partnered loyalty programs or financial services, relevant personal information may be shared with these partners to facilitate the offerings. These partners have their privacy policies governing the use of shared information.

Social Media Platforms and Networks

Our interaction with social media platforms may involve the sharing of your personal information when you use social media features embedded on our websites. These platforms may collect or share information as governed by their respective privacy policies.

Public Forums

When you participate in our online forums, the information you share is visible to other users. Public forums on our sites allow for open communication and interaction with the community but do remember that any information shared can be seen publicly.

Legal Processes and Compliance

We may disclose personal information when required by law or to respond to legal processes; this includes sharing information as necessary with law enforcement, regulatory authorities, or legal advisors to protect our rights, the safety of our users, or to prevent fraud.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be part of the transferred assets. We may also share personal information with prospective buyers to facilitate business transactions.

Other Disclosures

With your consent, we may share your personal information in other specific situations not listed above. We commit to asking for your explicit consent where required and providing you with the option to opt out where applicable.

7. How We Protect Your Personal Information

Security Measures

Your personal information is stored on secure servers owned by us or our trusted service providers. Access to this data is strictly controlled and limited to authorized personnel, representatives, and agents who need it to perform their job functions, in accordance with this privacy policy.

Robust Safeguards

We implement robust physical, electronic, and procedural safeguards to protect your personal information. These are designed to secure your data from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As such, while we strive to protect your personal information, Nuup Beauty cannot ensure or guarantee the security of any information you transmit to us.

Persistent Login Feature

For convenience, our websites and apps may allow you to remain logged in so that you don't need to re-enter your password each visit. This feature, however, means that any person who can access your device could potentially access your account and make unauthorized changes or purchases. We strongly advise you to use features like a passcode lock on your device to help keep your account secure. If you believe your account has been accessed without your authorization, please contact us immediately.

By outlining these protections, we aim to foster trust and assure you of our commitment to the security of your personal information, while also reminding you of practical steps you can take to enhance the security of your account.

Despite our efforts, please be aware that no security measures are impervious.

8. Your Rights

Right to Opt Out of Cookies and Sale/Sharing

If applicable law treats our use of online tracking technologies as a "sale"/"sharing" of information, you can opt out by visiting the "Your Privacy Choices" section at the bottom of our website, or through the "Contact Us, FAQ, Legal" section in our mobile applications. Opting out may affect the functionality and personalized features of our website and services.

For Nevada residents, if you want to confirm that we do not sell your personal information, email us at privacy@nuupbeauty.com with "Nevada Opt-Out of Sale" in the subject line. We'll confirm your request via email.

For Canadian residents, manage cookies and tracking technologies through the consent management tools available on our website.

Right to Limit Use of Sensitive Personal Information

Nuup Beauty collects sensitive personal information only as allowed by law or with your explicit consent. We do not use sensitive personal information for inferring characteristics about you.

Right to Access, Correct, and Delete Personal Information

You may request to access, correct, or delete your personal information, or withdraw consent for its use. Submit these requests through our provided form or call our dedicated support at 1-800-NUUP-BTY. We retain your information only as long as necessary to fulfill the purposes outlined in our privacy policy unless a longer retention is required or permitted by law.

Managing Communication Preferences

Removing Content from Public Forums

To remove content you've posted in our public forums, such as product reviews or community discussions, contact our customer service at community@nuupbeauty.com. While we strive to remove your content, residual copies may remain on our systems or elsewhere.

Non-Discrimination

Nuup Beauty does not discriminate against those who exercise their privacy rights.

Identity Verification for Requests

To protect your information, we may verify your identity by asking for specific information such as your name, email address, or details of recent transactions.

Use of Authorized Agents

You may designate an authorized agent to make requests on your behalf. This requires written permission from you and identity verification by Nuup Beauty.

Responding to Requests

We respond to all requests as quickly as possible, within the time frame required by law. Multiple requests within a 12-month period may incur a fee.

By exercising these rights, you can control how we manage your personal information and enhance your privacy while engaging with Nuup Beauty.

9. Transmission Of Information to Other Countries

Your personal information may be processed and stored in countries other than your own, potentially under different privacy laws.

Nuup Beauty, Inc. is headquartered in the United States, and our affiliate, Nuup Beauty Mexico, Inc., is located in Mexico. We engage with service providers and corporate affiliates across the globe, which may be outside of your local jurisdiction, including but not limited to the United States and other international locations.

When you provide personal information to either Nuup Beauty, Inc. or Nuup Beauty Mexico, Inc., it may be processed in a jurisdiction whose privacy laws may not offer the same level of protection as those in your country. By submitting your personal information, you consent to this transfer, storage, and processing of your information in countries outside of your country of residence, such as the United States, where different privacy laws may apply.

 

10. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent.

Nuup Beauty's websites and services are not designed for children under the age of 14. We do not intentionally gather personal information from children under this age without parental consent. Should we discover that a child under 14 has submitted personal information to us, we will take steps to remove such information from our databases.

Further, our services are not aimed at minors under the age of 18 in the states of Colorado, Connecticut, Delaware, Maryland, or New Jersey. If we learn that a person under 18 in these states has provided us with personal information, we will delete such information from our records to comply with state-specific regulations.

11. Communicating With Us

For inquiries related to our privacy practices or any security concerns, please reach out to NuupBeauty's dedicated Privacy Office via the following means:

Nuup Beauty, Inc.
Privacy Office
123 Nuup Lane
New York, NY 10001
USA
Email: privacy@nuupbeauty.com
Phone: 1-800-NUUP-BTY (1-800-688-7289)

For Mexican inquiries:
Nuup Beauty Mexico
c/o Nuup Beauty, Inc.
Privacy Office
123 Nuup Lane
New York, NY 10001
USA
Email: privacyMX@nuupbeauty.com
Phone: 1-800-NUUP-BTY (1-800-688-7289)

Should there be a need to discuss any matter regarding your personal information, we may contact you directly via email, phone, or postal mail.

12. Changes To This Policy

We may update this policy periodically, and we will provide notice of material changes affecting your rights.

13. Additional Information For California

Special disclosures for California residents regarding personal information are available, reflecting our compliance with the California Consumer Privacy Act (CCPA).

California residents are entitled to specific information regarding our privacy practices as mandated by California privacy laws. This section provides additional disclosures and outlines your rights under California law.

California "Shine the Light" Law
As a California resident, you have the right to request and receive information about the disclosure of your personal information by Nuup Beauty to third parties for their direct marketing purposes. Such requests must be submitted to us in writing at the following address:

Nuup Beauty, Inc.
Legal Department, Privacy
123 Nuup Lane
New York, NY 10001
USA
Email: privacyCA@nuupbeauty.com

California’s “Eraser Button” Law
If you are a California resident under the age of 18 and a registered user of our Sites, you may request the removal of content or information you have publicly posted. Please be aware that this does not ensure complete removal of the content or information posted on our Sites as it may have been copied or stored by other users. Requests should be directed to our privacy email at privacyCA@nuupbeauty.com.

Categories of Personal Information Collected
For details on the specific types of personal information we collect, refer to the “What Personal Information We Collect” section of this privacy policy. We use this information for the business purposes as described in the “How We Use Your Personal Information” section.

Disclosure of Personal Information
We disclose personal information to various recipients for business purposes, as detailed in the “How We Disclose Your Personal Information” section. These categories of personal information include, but are not limited to:

Categories of Recipients
The categories of third parties to whom we disclose this information include:

Retention of Personal Information
Personal information is retained for the period necessary to fulfill the purposes outlined in our privacy policy, unless a longer retention period is required or permitted by law. This includes retaining information to comply with legal, regulatory, or contractual requirements.

This additional information for California residents complements and expands upon our general privacy policy and should be read in conjunction with it.

14. Notice of Financial Incentive/ Bona Fide Loyalty Program Disclosure

Nuup Beauty offers various loyalty and rewards programs such as the Nuup Insider Program, which provide members with exclusive perks, rewards, and special offers. These programs may include sweepstakes, contests, and other promotional campaigns. Participation in these programs requires the submission of personal information such as your name, email address, and/or telephone number.

Under California law, these programs could be considered as offering a "financial incentive" for the collection of personal information, or under Colorado law, as "bona fide loyalty programs." The value derived by Nuup Beauty from the personal information shared is directly linked to the benefits provided to you, such as discounts, exclusive access, or promotional offers, offset by the cost of administering these programs. Because our Programs involve the collection of personal information and offering of certain benefits, they might be interpreted as a “financial incentive” program under California law or a “bona fide loyalty program” under Colorado law. Under the California law, the value of your personal information to us is related to the value of the free or discounted products or services, or other benefits that you obtain or that are provided as part of the applicable Program, less the expense related to offering those products, services, and benefits to Program participants.

You have the right to opt-out and withdraw from any of our programs at any time. Withdrawal can be processed by following the specific instructions provided in the terms and conditions of each program, which can be accessed through the program's details page on our website. This allows you to manage your participation and decide how your personal information is used in relation to these incentives.

 

 

SHIPPING AND DELIVERY

The delivery of the Products purchased on the Site will be made only in the territory of the United Mexican States. The average delivery time of an order by Noop to the courier company will be 7 (seven) to 8 (days) business days counted from the day following the day on which the purchase was made, at which time The days of delivery by said courier company will begin to run, under the responsibility of the latter.

During high season and brand launches, the delivery time of an order from Noop to the courier company may extend up to 10 (ten) business days, due to high volume.

Purchases made on Friday, Saturday and Sunday will be shipped the first business day after the purchase.

When filling out your shipping information, it is important to check that the address is complete and correct, once the guide is generated we will not be able to make changes to your address since the shipment is being processed.

The Products will be delivered to the address indicated by you and will be delivered to the person who attends, signing as responsible, for which the policies of the courier company will apply, not assuming any type of responsibility in this regard. Noop.

Consequently, Noop rejects all responsibility in case of excessive delivery time caused by transport services or loss of the ordered products. However, Noop will make its best efforts to help you solve any problem that may arise against the courier company, as long as the problem is communicated to Noop within the first 15 days after the problem has arisen.

To check the status of your order, you can do so directly with your tracking number on the courier company's website. 

OWNERSHIP AND RISK OF LOSS

All Products ordered on the Site remain the property of Noop until you make payment. Noop will have no obligation to deliver the ordered Products if a payment incident occurs, or in the event of partial or incomplete payment.

All Products purchased on the Site are carried out through a shipment contract. Title and risk of loss of the Products will pass to you upon our delivery of the Products to the applicable carrier. Once delivery is made, risks of any kind, including theft, will be transferred to you.

Noop does not assume ownership of the returned Product until it is received at the return address, as long as the Cancellation Policy is complied with.

This policy will apply to Noop Beauty Group, SA de CV, (“Noop”) and you exclusively for products offered and purchased on the website (the “Products”) WWW.NOOPBEAUTY.COM (the “Site”) and are subject to the Noop Terms and Conditions. By using this Site, you expressly accept all of these. 

CANCELLATION BY THE CUSTOMER

If you wish to cancel an order after paying for it, please contact us as soon as possible at Noopbeauty@gmail.com We will do our best to fulfill your request in the best way. If you wish to cancel an order that already has a waybill (DHL or Segmail Express), you must wait to receive your order to request cancellation. For these purposes, you have a maximum period of 5 (five) days from receipt of the Product to cancel your purchase.

The cancellation will be applicable, as long as you return the Product, in compliance with the following:

Be sent within the deadline indicated above.

The Product must be in the original closed and sealed packaging, without signs of use, without damage to the original packaging, along with the purchase order printout, and the accessories it has.

Any sample that had been sent along with the Product must also be returned, and must comply with the same characteristics indicated in the immediately preceding point for the Product.

The bonus will be made once we have confirmation of receipt of the return physically in our warehouse, after verifying the integrity of the product and returning it in the original packaging. Transportation costs for regret-purchase returns without confirmation of damage or defects will be your responsibility.

In the event that the returned product meets the above requirements, you will obtain credit to redeem on the Site as a bonus, equivalent to the purchase price so that they can be used on the Site.

However, the order cannot be canceled in the case of products purchased at a discount when the discount is for a temporary period such as Special Promotions, Hot Sale, Good Weekend, holidays.

INCIDENTS IN THE ORDER RECEIVED

Upon receipt of the Products, you must verify that they comply with the order placed. Any damage or defect in the Product or the delivery, including without limitation error in the Products, fractures, expiration, shortages, packages with violated seals or, in general, all types of damages or defects must be reported by you immediately within the 48 hours after receipt, to noopbeauty@gmail.com, detailing the error or defect of the Products delivered, accompanied by sufficient evidence to support this, including clear photographs.

Once you have contacted the Noop Customer Service department, you must send the damaged or defective product to the address provided by said department, and must comply with the following: 

The Product is sent within a maximum period of 15 calendar days from your receipt of it.

The Product must be in the original packaging, without signs of use, along with the printed order and any accessories it may have.

Any sample that had been sent along with the Product must also be returned, and must comply with the same characteristics indicated in the immediately preceding point for the Product.

 The process of incidents in the order received (errors, damages, defects) of the Product will be initiated only after receiving it and verifying the aforementioned conditions. All products received will be subjected to an evaluation, with the aim of finding out if they actually have the damages or defects claimed.  Once the evaluation of the Product has been carried out, Noop will notify the resolution obtained.

In the event that the nature of non-conformity with the Product is confirmed, Noop will inform the options that you will have the right to choose, which may consist of a refund of your money, a bonus with credits to redeem on the Site or the resending of the Product. in case of stock, in which case the shipping costs will be assumed by Noop, including the reimbursement of the shipping costs that you had assumed, for which you must send a copy of the shipping costs receipt to noopbeauty@gmail .com to verify the amount paid, unless you have received a free tracking number from Noop to use for shipping. In any of the above options, Noop may not exceed 15 calendar days to comply with them.

Additionally, if it is evident that the Product has hidden defects that make it unsuitable for the uses to which it is usually intended, that reduce its quality or the possibility of its use, or that it does not offer the security that given its nature is normally expected of such Product and its reasonable use, then you will be provided with an additional bonus credit to redeem on the Site equivalent to 20% of the value of the Product.

However, in the event that the nature of the non-conformity is not confirmed, the Product will be made available to you at one of Noop's physical branches so that you can collect it.

In any case, when the refund of money is accepted in the case of confirmed cancellations, the  value of the products purchased will be applied as long as the payment method used in the transaction is by credit card. The refund will occur within the next 15 days after receipt of the Product by Noop. We remind you that this procedure is the responsibility of the Payment Platform and the bank issuing the credit card used, and it is not possible to anticipate the investment. In the case of purchases made in cash through Oxxo stores, 7 eleven or bank deposit, refunds do not apply, the only option being the bonus with credit to redeem on the Site. 

CANCELLATION BY NOOP

Noop reserves the right to cancel orders or parts of an order in the following cases:

Item(s) not available.

Difficulty processing payment information.

It is not possible to ship to the address provided.

A duplicate order was submitted.

Problems related to the requested product.

Suspected fraudulent intent

When it deems appropriate.

 

If your order is canceled, you will receive a notification through the Site or by email to explain the reason for the cancellation and a refund will be made using the same payment method used for the purchase. We remind you that this procedure is the responsibility of the Payment Platform and the bank issuing the credit card used, and it is not possible to anticipate the investment. In the case of purchases made in cash through Oxxo stores, 7 eleven or bank deposit, you must provide us with a bank account to make the refund. If you are interested in placing a new order or have questions about a canceled order, please contact our Customer Service.

Visit https://nuupwholesale.com to place a wholesale order

Always available for you.

Email: noopbeauty@gmail.com

WhatsApp: +52 56 1011 2696